Terms of Use

Welcome to the Audi Store at https://store.audi.com.au/ (Website). This Website is owned and operated by Volkswagen Group Australia Pty Ltd (ABN 14 093 117 876) trading as Audi Australia (Audi, we, us and our).

These Terms of Use govern your access to and use of our Website. Please read these Terms of Use carefully, and contact us using the form at the following page store.audi.com.au/pages/contact-us if you have any questions.

By using our Website, you agree to be bound by these Terms of Use.

1. Licence

1.1 We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable right and licence to use our Website for your personal use in accordance with these Terms of Use.

2. Online Shopping Terms and Conditions

2.1 Ordering

(a) While we try to ensure that all listings of Audi Genuine Accessories (Accessories) and Audi Collection Merchandise (Merchandise) on our Website are current, we do not warrant that all Accessories or Merchandise listed on our Website will be available at the time that you place your order (Order). We may withdraw or suspend from sale any Accessories or Merchandise displayed on the Website, at any time, either temporarily or permanently. We will not be liable to you or any third party for any loss suffered as a result of the removal of any Accessories or Merchandise from the Website.

(b) You may place an Order for Accessories or Merchandise by selecting and submitting your Order through the Website.

(c) To place an Order via the Website, you must:
(i) be over 18 years of age;

(ii) have a delivery address in Australia;

(iii) provide us with a valid email address and telephone number; and

(iv) provide credit or debit card details (for a card issued by a bank or financial services company acceptable to us or our payment processor).

(d) You must ensure that the information in your Order is accurate and complete.

(e) Any Order placed through the Website is an offer by you to purchase the particular Accessories or Merchandise for the price notified on the Website at the time you place the Order.

(f) When you place an Order, we will send you an email confirming our receipt of your Order to the email address that you provide. Once an Order is dispatched from our warehouse, we will send you a further email providing a tracking number so that you may track the delivery of your Order.

(g) We do not process Orders until our payment processor, Stripe, confirms to us that it has received payment for the relevant Accessories or Merchandise.

(h) We reserve the right to accept or reject your Order for any reason, including if the Accessories or Merchandise are not available, if there is an error in the price or the Accessories or Merchandise description posted on the Website, or there is an error in your Order.

(i) Unless we notify you that we refuse your Order or that the Accessories or Merchandise that you have ordered are not available, our acceptance of your Order and the formation of a contract between us occurs when we approve your payment and we (or our payment processor) debit your debit or credit card.

(j) If the items in an Order are not available, we will contact you to see if you would like to place a back order or if you would prefer a refund.

(k) Accessories or Merchandise purchased are strictly for personal use. You must not purchase any Accessories or Merchandise through the Website for resale to a third party or for any trade purposes. If we have any concerns regarding the number of Accessories or Merchandise that you have ordered, then we may contact you at the time of or soon after you place the Order for the Accessories or Merchandise.

(l) Please note that some Accessories will require installation by an Audi dealer. Costs for installation are not included in the sale price.

2.2 Shipping

(a) Depending on the size of the Accessories or Merchandise and your location, we will use Australia Post or a courier to deliver your Order.

(b) Shipping will be calculated during the check-out process. Free shipping will be provided for Orders over $150. Standard postage rates will apply to Orders under $150.

(c) Redelivery fees may apply in the event that your Accessories or Merchandise cannot be left at the delivery address you specify in your Order and no one is home to accept delivery.

(d) Orders may also be collected – you can nominate to collect your Order from your nearest Audi dealer when you are placing your Order on the Website.

(e) When you receive your Order, please check that all Accessories and Merchandise ordered have been received. If you have not received the correct Accessories or Merchandise, please contact us by completing the form on the “Contact Us” page of the Website.

(f) Accessories which require installation by an Audi dealer will only be available for collection from an Audi dealer that you nominate. These Accessories will not be delivered to you.

2.3 Risk and Title

(a) Title for the Accessories and Merchandise you order will pass to you upon payment for the relevant item.

(b) Risk will pass to you at the time your Accessories or Merchandise are delivered to your nominated delivery address or collected from your nominated Audi dealer.

2.4 Pricing

(a) Prices for Accessories and Merchandise are as shown on the Website at the time you place the Order. All prices are in Australian dollars and are inclusive of GST.

(b) Prices may change from time to time without notice to you. We will fulfil your Order at the price listed at the time you placed your Order.

2.5 Returns

(a) You may return an Accessories or Merchandise if they fail to comply with any of the consumer guarantees under the Australian Consumer Law.

(b) In the event that the Accessories or Merchandise does not comply with a consumer guarantee, please contact us using the contact form on the Website and provide us with suitable proof of purchase.

(c) Audi will be responsible for the costs of any return postage if your Accessories or Merchandise does not comply with a consumer guarantee and you will be provided with a replacement, or a full refund as required by law.

(d) If you have changed your mind about Accessories or Merchandise that you have purchased, we may offer you a refund or exchange provided that the refund or exchange is made within 30 days of purchase, the Accessories or Merchandise is returned with its original packaging and you provide suitable proof of purchase.

(e) Please see our Returns page for further terms and conditions.

3. Liability

3.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3.2 In addition to your rights under the Australian Consumer Law, all Audi Genuine Accessories come with a two year manufacturer’s warranty.

3.3 Without excluding, restricting or modifying any rights you may have under the Australian Consumer Law:
(a) you acknowledge that the Website is provided ‘as is’ and we do not make any warranty or representation as to the suitability of the Accessories or Merchandise for any purpose;

(b) images displayed on the Website are for illustrative purposes and informational purposes only and the exact specifications may differ from photos; and

(c) we exclude all other implied terms and warranties, whether statutory or otherwise.

4. Our intellectual property rights

4.1 Our Website contains material which is owned by or licensed to us and is protected by Australian and international laws, including without limitation the trade marks, trade names, software, content, design, images, graphics, layout, appearance and look of our Website.

4.2 As between you and us, we own all the intellectual property rights in our Website and nothing in these Terms of Use constitutes a transfer of the ownership of any intellectual property rights to you.

4.3 Your use of our Website does not grant you a licence, or act as a right of use, of any of the intellectual property, whether registered or unregistered, displayed on our Website without the express written permission of the owner.

5. Prohibited conduct

5.1 You must not:

(a) use our Website to transmit, distribute, post or submit any information concerning any other person or entity without their permission (including without limitation personal contact information or credit card details);

(b) use our Website to send unsolicited messages to other users;

(c) perform any acts which would damage, interfere with or inhibit the use of our Website;

(d) use or attempt to use any engines, software, tools, or other mechanisms (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search our Website other than the commonly recognised search engine and agents and other generally available third party web browsers;

(e) attempt to decipher, decompile, disassemble or reverse engineer any of the code or software comprising in or in any way making up a part of our Website;

(f) engage in any screen scraping or data acquisition and consolidation;

(g) alter or modify, or attempt to alter or modify, any of the code or material on our Website;

(h) cause any of the material on our Website to be framed or embedded in another website;

(i) create derivative works from the contents of our Website; or

(j) advocate, encourage or assist any third party in doing any of the foregoing.

5.2 We reserve the right to block you from our Website if we believe that there is a violation of these Terms of Use.

6. Information

6.1 Any information made available on our Website, including any recommendations, statements and opinions contained on our Website whether published by us or any other user (Information), is for general information purposes only. The Information does not take into account your specific circumstances and any reliance you place on the Information is at your own risk.

6.2 Before acting on any Information, we recommend that you:

(a) consider whether it is appropriate for your personal circumstances;

(b) carry out your own research; and

(c) seek professional advice where necessary.

7. Collection of Personal Information

7.1 Ordering any Accessories or Merchandise or registration for an account will require the collection of your personal information, including your name, email address and delivery address.

7.2 You acknowledge that you have full rights to provide the email address, personal address and any other details you enter.

7.3 Your personal information will be shared with our third party service providers, such as Shopify (which operates our e-commerce platform and is located in Canada), Stripe (our payment processor), delivery service providers and Audi dealers.

7.4 We will hold any personal information that you submit in accordance with our Privacy Policy. Information about how you may access or correct your personal information or make a privacy-related complaint is in our Privacy Policy.

8. Third party links

8.1 Our Website may contain links to third-party websites, advertisers, services, special offers or other events or activities that are not owned or controlled by us. We do not endorse, sponsor or approve any such third-party sites, information, materials, accessories or services.

8.2 If you access any third party website, service or content via our Website, you do so at your own risk. We will have no liability arising from your use of or access to any third-party website, service or content.

9. Accessibility

9.1 Whilst we take all reasonable steps to minimise any delays and interruptions to your use of our Website, we cannot warrant that our Website will be available at all times or at any given time.

9.2 We may, at any time and without notice, discontinue our Website, and we are not responsible for any loss, cost, damage or liability which may result from such discontinuance.

10. Breach

10.1 If you breach these Terms of Use, notwithstanding any other rights we may have, we may, without notice to you, deactivate your account and block you from our Website.

11. Assignment

11.1 These Terms of Use, and any rights and licences granted to you under these Terms of Use, cannot be transferred or assigned by you to a third party.

12. Waiver

12.1 If we fail to exercise or delay in exercising any right, power or remedy, we do not waive the right, power or remedy.

12.2 If we do not act in relation to a breach by you of these Terms of Use, this does not waive our right to act with respect to that breach or subsequent or similar breaches.

13. Enforceability

13.1 If any provision of these Terms of Use is found to be illegal, invalid or unenforceable by a court of law in respect of a jurisdiction, then that provision will not apply in that jurisdiction and is deemed not to have been included in the Terms of Use in that jurisdiction. This will not affect the remainder of the remaining provisions.

14. Changes in Terms of Use

14.1 We may update these Terms of Use from time to time by publishing a new version on the Website. If you have an Order that has been accepted by us, the terms that will apply to your Order are the Terms of Use that applied at the time you placed your Order.

15. Governing law

15.1 These Terms of Use are governed by and construed in accordance with the law for the time being in force in New South Wales and you, by agreeing to these Terms of Use, are deemed to have submitted to the non-exclusive jurisdiction of the courts of New South Wales and courts of appeal from those courts.

15.2 Our Website may be accessible from outside of Australia. We make no representation that our Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Website from outside Australia, you do so at your own risk and you are responsible for complying with the laws in the place where you access our Website.

Last Updated: July 2022